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Privacy Policy

This policy explains what personal data Tap3D collects when you use tap3d.co, why we collect it, how long we keep it and what rights you have. We keep the data we collect to the minimum we need to quote, print and deliver your order.

1. Who we are

Tap3D is the data controller for the personal data described here. Address: 8 James Avenue, Ellesmere Port, CH66 4LP, United Kingdom. Email: [email protected].

2. What we collect and why

  • Files you upload for a quote. Your STL or 3MF model, the material and quantity you choose and the resulting price. We use them to calculate your quote and, if you order, to print it. Lawful basis: taking steps at your request before entering into a contract.
  • Order details. Your name, delivery address, email address, phone number (if you give one), what you ordered and payment status. We use them to process, deliver and support your order and to keep accounting records. Lawful basis: performance of a contract and our legal obligations (tax and accounting).
  • Payment. You pay by bank transfer, so we see the name and reference shown on the payment in our bank account. We never receive or store card details.
  • Messages you send us. Your name, email address and the content of messages sent through our contact form or by email, including any photos or files you attach. We use them to reply to you. Lawful basis: our legitimate interest in answering enquiries, or steps before a contract.
  • Website usage. With your consent, we use Google Analytics to understand how visitors use our website, for example which pages are visited, roughly where visitors come from and what device and browser they use. Lawful basis: consent. See section 5.
  • Technical data. Our web server records IP addresses and browser details in its logs to keep the site secure and working. Lawful basis: our legitimate interest in running a secure website.

We do not use your data for automated decision-making, we do not sell it, and we only send you emails about your quote or order unless you ask us for more.

3. Who we share it with

We only share your data with the service providers we need to run the business, and only as much as each one needs:

  • Royal Mail, your name and delivery address, to deliver your parcel;
  • Hostinger, our email provider, which carries order and enquiry emails;
  • Google, which provides Google Analytics (only if you consent to analytics cookies);
  • our bank and our accountant, for payments and bookkeeping.

Your model files are processed only on our own servers and are never shared with anyone else. We may also disclose data if the law requires it.

Some providers, such as Google, may process data outside the UK. Where they do, the transfer is protected by UK adequacy regulations or the UK International Data Transfer Addendum to the standard contractual clauses.

4. How long we keep it

  • Quotes you do not order, with their model files: deleted automatically after 30 days.
  • Model files for orders: kept for 12 months after delivery, so we can deal with any problem or reprint, then deleted.
  • Order and payment records: 6 years after the end of the tax year, as UK tax law requires.
  • Enquiries that do not lead to an order: up to 12 months.
  • Google Analytics data: 14 months.

5. Cookies

We use a small number of cookies and similar technologies:

  • Essential cookies set by our shop (WooCommerce), which keep your basket and checkout working. They do not need your consent because the site cannot work without them.
  • Consent cookie (named cookieyes-consent), set by our cookie banner (CookieYes) to remember your cookie choices for up to 1 year.
  • Order attribution cookies (named sbjs_*), which record how you arrived at our site (for example from a search engine) and are attached to your order. They stay on your device and are not shared with third parties.
  • Analytics cookies set by Google Analytics (named _ga and _ga_*), which last up to 2 years. We only set them if you accept them in our cookie banner, and you can change your choice at any time with the cookie settings button on the site. You can also block cookies in your browser settings or use Google’s opt-out browser add-on.

More about how Google uses data: How Google uses information from sites that use its services.

6. Your rights

Under UK data protection law (UK GDPR and the Data Protection Act 2018) you have the right to ask for a copy of your data, to have it corrected or deleted, to restrict or object to how we use it, to receive it in a portable format, and to withdraw consent at any time. Some data, such as order records, we must keep by law even if you ask us to delete it.

To use any of these rights, email [email protected]. We will reply within one month.

If you are unhappy with how we handle your data, please tell us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

7. Security

Uploaded model files are stored in a location that cannot be reached from the web, and access to our systems is limited to the people who run Tap3D.

8. Changes to this policy

We may update this policy, for example when we change a service provider. The date below shows when it last changed.

Last updated: 25 October 2026