These terms apply to every order placed with Tap3D through tap3d.co. Please read them before you pay. By placing an order you agree to them.
1. Who we are
Tap3D is a 3D printing service based at 8 James Avenue, Ellesmere Port, CH66 4LP, United Kingdom. You can contact us by email at [email protected] or through the contact form on our website.
2. What we print
We print functional parts in PLA, PETG and ASA from the STL or 3MF file you upload, or from a design we create for you. Each model must fit within 256 × 256 × 256 mm; larger models may be split into pieces by agreement.
3. What we do not print
We do not accept orders for:
- figurines, including miniatures, tabletop gaming models, statuettes, busts and character models;
- small parts, meaning any model smaller than 20 mm in its longest dimension, or one whose function depends on details finer than 1 mm;
- weapons, weapon parts or anything designed to cause harm;
- safety-critical parts, where failure could cause injury (for example load-bearing parts for vehicles, climbing or medical use);
- anything that copies someone else’s design, trademark or other intellectual property without permission, or is otherwise illegal.
If an order falls into any of these categories we will cancel it and refund your payment in full.
4. Quotes and prices
Prices are shown in pounds sterling (GBP). The instant quote is calculated from your file, the chosen material and the quantity. Delivery is added at checkout. The price you see is the price you pay, as long as your model passes our manual check.
5. Placing an order and payment
We accept payment by bank transfer. After you place an order you will receive our bank details and your order number, which you should use as the payment reference. A contract is formed when we confirm your order by email after your model passes our check. We start printing once your payment has reached our account. If we have not received payment within 7 days, we may cancel the order.
6. Model check
A person checks every model before printing. If your model cannot be printed as supplied, needs changes, or falls under section 3, we will contact you before printing. You may then accept the proposed changes or cancel the order for a full refund.
You are responsible for the model you supply: its dimensions, design and suitability for your purpose. We print the file as supplied and do not check whether the design will work as you intend unless you have told us its purpose and we have agreed to it. If you tell us what the part will be used for, we will choose a suitable material for that use.
7. Appearance and tolerances
3D printed parts are made in layers, so visible layer lines, small marks where supports were removed and slight colour variation are normal and are not defects. Dimensions may differ from the file by up to ±0.3 mm or ±0.5%, whichever is greater.
8. Delivery and collection
We deliver within the United Kingdom by Royal Mail Tracked 48. The ship-by date shown with your quote is our estimate based on our current print queue, counted from receipt of payment. If we expect a delay we will tell you. Risk in the goods passes to you when they are delivered to the address you gave us.
9. Cancellation and returns
You can cancel your order at any time before we start printing and we will refund you in full.
Every item we print is made to your specification: from your own file, in the size, material and colour you chose. Under regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the usual 14-day right to cancel does not apply to goods made to the consumer’s specifications or clearly personalised. Once printing has started, we cannot accept cancellations or returns because you have changed your mind.
Items made to customer specifications are non-returnable unless faulty or not as described.
10. Faulty or incorrect items
This does not affect your statutory rights under the Consumer Rights Act 2015. If your item is faulty, damaged on arrival, not as described, or not made to the specification you ordered (for example the wrong material or the wrong size), contact us within 30 days of delivery with your order number and photos of the problem. We will reprint the item, repair it, reduce the price or give you a refund, in line with your statutory rights. Where we ask you to send an item back, we will cover the cost of return postage.
Refunds are paid by bank transfer to the account you paid from, within 14 days of us agreeing the refund.
11. Your files and intellectual property
By uploading a file you confirm that you own it or have permission to have it printed. We use your files only to quote, check and print your order, and we never share or sell them. Designs we create for you are yours once paid for.
12. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms. Our liability is otherwise limited to the price you paid for the order. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law.
13. Governing law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
Last updated: 25 October 2026